Multi-channel simulation
Three channels.
One competency framework.
Practice via chat and real-time voice with AI personas that react in real time, with dynamic emotional state, configurable patience and regional accents (video is on the roadmap, coming soon). Every session is evaluated against your company's competency framework, with criteria locked the moment the roleplay starts.
Chat
Ready. Infinite volume.
Voice
Real-time voice, sub-second latency
Video
Avatar with video (coming soon)
On call
Dr. Marcus Rivera
Cardiologist · Regional Medical Center
03:42
Voice Simulation
Talk. Naturally.
Real-time voice, with infrastructure dedicated to voice roleplay. Sub-second latency, natural interruptions and turn-taking, like a real call. The voice service runs in a dedicated environment per company, with the option of bringing your own AI credentials.
- Dynamic emotional state: configurable initial patience; the persona "heats up" if you push a bad argument and the irritation meter shows up in the session bar.
- Restart without losing the prior attempt: retrying a call creates a new round linked to the previous one; the roleplay's history is never overwritten.
- Real-time transcription: the trainee sees the text as they speak, and the manager reviews it word by word afterwards.
- Secure recording: mixed audio stored in a secure environment, with short-expiry access links and a configurable retention cycle (immediate access, cold archive and deletion).
Dr. Helena Nakamura
Endocrinologist · University Hospital
Chat Simulation
Conversations that feel real.
Text-based role-plays with AI personas configurable by specialty, skepticism level and difficulty. Every message is evaluated against your custom criteria.
- Configurable personas, define specialty, personality, objection patterns and skepticism level
- Progressive difficulty, start easy and ramp up the challenge as skills develop
- Session history, full transcripts saved for review, coaching and audit
- Templates by vertical, ready-made scenarios for pharma, banking, call center and tech
Video Simulation · Coming soon
Face to face. With AI.
On the roadmap (coming soon): an AI-generated humanoid avatar with lip sync, facial expressions and body language. Designed for decision-maker meetings, proposal presentations and filmed sales calls. Talk to us about timing.
- AI avatars, realistic digital personas with facial expressions and gestures
- Meeting scenarios, board presentations, customer pitches and negotiation simulations
- Body language analysis, the AI scores non-verbal communication cues
- Full recording, sessions recorded for playback, coaching and compliance evidence
Sarah Patterson
VP of Procurement · Fortune 500
Evaluation against the competency framework
No keyword guessing.
No instruction bias.
The AI scores your company's competency framework, not a one-size-fits-all rubric. The moment the roleplay starts, every criterion from the current version is locked into the session. Editing the framework afterwards does not affect evaluations already in flight: each session stays pinned to the rubric in force when it began.
Why one model per function rather than running several AIs in parallel? Because we measured. Cost, latency and output stability all got worse when we ran several in parallel, and the gain in score agreement was marginal. We invest where it matters: versioned instructions per function (chat, voice, template authoring, evaluation) with one-click restore.
Overall score · Pharma Sales framework · v3 (locked into the session)
87/100
Provider
Anthropic
Model
claude-opus-4-7
Instructions
evaluation v12
Latency
3.2s · $0.018
Strong point
Excellent label compliance throughout the conversation. The rep accurately cited SUSTAIN study data and proactively addressed safety profile questions with approved information. "1.8% HbA1c reduction compared to placebo at 56 weeks", accurate and on-label.
Features
Everything you need to train and evaluate
Custom Criteria
Define evaluation criteria specific to each scenario, role or regulatory requirement. Weight criteria by importance.
Actionable Feedback
Strengths, areas for improvement and highlighted conversation excerpts. It's not just a score, it's a roadmap to grow.
Audit Reports
Export complete session records with timestamps, scores and AI feedback. Auditable evidence for regulatory compliance.
Template Library
Ready-made scenarios for pharma, banking, call centers and tech. Customize or build your own from scratch.
Progressive Difficulty
Start with cooperative personas and gradually ramp up skepticism, complexity and time pressure as skills develop.
Real-time Transcription
Every voice session is transcribed in real time. Review, search and export transcripts instantly.
Label Compliance
Automatic detection of off-label claims, missing safety information and unapproved efficacy statements.
Multi-language
Train and evaluate in 23 languages. Same scenario, same criteria, any language your team needs.
Session Recording
Full recordings of every session, chat logs and voice audio for coaching and compliance.
See it in action.
Your team practices with a dynamic persona and gets evaluated against your in-house competency framework in minutes, not weeks.