Compliance Training

Mandatory education ensuring employees understand and follow regulatory requirements and internal policies.

What is compliance training?

Compliance training is a structured educational program designed to ensure that employees understand and adhere to the laws, regulations, and internal policies that govern their organization and industry. Unlike optional professional development, compliance training is typically mandatory, failure to complete it can expose the organization to regulatory penalties, legal liability, and reputational damage.

The scope of compliance training varies by industry. In pharmaceutical and medical device manufacturing, it covers Good Manufacturing Practices (GMP), adverse event reporting, and product handling protocols. In financial services, it addresses anti-money laundering (AML), know-your-customer (KYC), and data security. In healthcare, it includes patient privacy, informed consent, and clinical protocols.

Effective compliance training goes beyond checkbox completion. Regulators increasingly expect organizations to demonstrate that employees can apply compliance knowledge in real-world situations, not just that they watched a video and passed a quiz. This shift toward competency-based compliance is driving adoption of simulation and role-play approaches.

Why it matters

Non-compliance is expensive. In the pharmaceutical industry alone, FDA warning letters and consent decrees can result in manufacturing shutdowns, product recalls, and fines reaching hundreds of millions of dollars. In financial services, regulatory penalties for AML failures regularly exceed $100 million. Beyond fines, non-compliance erodes customer trust and damages brand reputation.

The challenge is not just delivering training, it is proving that training happened and that it was effective. Auditors and regulators want documentation showing who was trained, when, on what topics, and how they performed. Traditional methods like classroom sign-in sheets and quiz scores provide minimal evidence. Modern regulators expect richer proof that employees can actually handle compliance scenarios.

Industries are also becoming more regulated, not less. New privacy laws (GDPR, LGPD), evolving financial regulations (BACEN resolutions), and updated manufacturing standards (RDC 658) continuously expand the scope of required training. Organizations need scalable systems that can adapt to changing requirements without rebuilding their training programs from scratch.

Key regulations requiring training

Major regulatory frameworks that mandate documented employee training.

RDC 658

Pharmaceutical / Medical Devices · Brazil (ANVISA)

Requires documented training for personnel involved in manufacturing, quality control, and distribution of pharmaceutical products.

PCI DSS

Payment Card Industry · Global

Mandates security awareness training for all personnel handling cardholder data, with documented evidence of completion.

BACEN Regulations

Banking / Financial Services · Brazil

Central Bank of Brazil regulations requiring compliance training for financial institutions covering anti-money laundering, risk management, and customer protection.

GDPR

Data Protection / Privacy · European Union

Requires organizations to train employees on data protection principles, lawful processing, data subject rights, and breach notification procedures.

How Roleplays approaches compliance training

Roleplays transforms compliance training from passive content consumption into active, evidence-generating practice. Instead of watching a video about adverse event reporting, a pharmaceutical rep simulates a conversation with a healthcare provider who reports a side effect, and the system evaluates whether the rep followed the correct protocol.

Every simulation session generates a complete audit trail: what the trainee said, how they responded to compliance-critical moments, and how a specialized AI model scored their performance against regulatory criteria, one criterion at a time from 0 to 100 with a transcript quote as evidence. This documentation is timestamped, immutable, and exportable, exactly what auditors need during inspections.

Organizations can build compliance scenarios specific to their regulatory environment. A Brazilian pharmaceutical company can create RDC 658 scenarios covering GMP protocols and product distribution. A European financial institution can build GDPR scenarios testing data subject request handling. The platform adapts to the regulation, not the other way around.

100%

Audit trail coverage

0-100

Score per criterion

Unlimited

Practice sessions