Compliance Training That Regulators Trust

KYC, PLD/FT, suitability, and cybersecurity training with AI simulations. Every session generates auditable evidence for BACEN, CVM, and internal audit requirements.

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100%

Audit-ready sessions

Faster compliance training

50+

Badges for engagement

Paper forms needed

The Challenges You Face

Real problems Roleplays solves for your industry.

Compliance training feels like a checkbox

Annual compliance e-learning is a checkbox exercise. Employees click through without learning. Regulators are catching on.

PLD/FT errors have real consequences

A single failure to identify a suspicious transaction can result in millions in fines and reputational damage.

Suitability violations are common

Relationship managers sell products that don't match client profiles. Without practice, they repeat the same mistakes.

Branch staff rotate constantly

Bank employee rotation means constant retraining. New branch, new products, new compliance requirements — every quarter.

Audit evidence is fragmented

Training records are scattered across LMS, spreadsheets, and email confirmations. Assembling audit packages takes weeks.

Cybersecurity training is generic

Off-the-shelf security awareness training doesn't address banking-specific threats like social engineering targeting account access.

How Roleplays Solves It

KYC/PLD scenario simulation

AI customers present suspicious patterns — structuring, PEP connections, unusual transactions. Agents must identify and report correctly.

Suitability training

Simulated clients with specific risk profiles. Agents practice matching investment products to profiles under CVM 539 rules.

Social engineering defense

AI personas attempt social engineering attacks — phishing calls, pretexting, authority impersonation. Build instinctive defenses.

Audit-ready compliance reports

Every session generates exportable evidence: who was trained, on what, when, with what score. Ready for BACEN inspection.

Branch rotation onboarding

Pre-built onboarding paths by role (teller, RM, manager). New branch employees get up to speed in days, not weeks.

Open Banking scenario training

Train teams on consent management, data sharing, and customer education about open banking rights and processes.

See a Real Simulation

Scenario: A business client wants to make multiple cash deposits just below the reporting threshold. Agent must identify structuring and follow PLD/FT procedures.

Evaluation criteria

Suspicious pattern identificationQuestioning techniqueDe-escalationPLD/FT procedure adherenceDocumentation accuracy

Roberto Almeida

Business client — Suspicious transaction pattern

Hi, I need to deposit R$ 9,500 into my business account. I'll be making a few more deposits like this throughout the week.

Of course, Mr. Almeida. I can help with that. Just to understand better — could you tell me the nature of these deposits? Are they from business sales?

It's just cash from my stores. I prefer to deposit smaller amounts because it's easier to manage. Can we just process it quickly?

I understand, Mr. Almeida. We're happy to help. For amounts of this nature, I just need to verify a few details for our records. How many stores do you have?

Look, I've been a client for 5 years. Why all the questions? Can't I just deposit my own money into my own account?

Regulatory Compliance

Roleplays generates documented evidence of every training session, ready for audits.

BACEN Circular 3.978

Anti-money laundering (PLD/FT) training with scenario-based practice for suspicious transaction identification.

CVM Instruction 539

Suitability obligation training — agents learn to match investment products to client profiles correctly.

BACEN Resolution 85

Cybersecurity and information security policy training for financial institution employees.

LGPD / Banking

Customer financial data protection training specific to banking operations and open banking.

FAQ

How does this help with BACEN compliance audits?

Every training session generates a detailed record including the employee's identity, the specific regulation trained on, the scenario completed, the evaluation score per criterion, and a timestamp. These records export to BACEN-ready format for inspection.

Can we create custom scenarios for our specific products?

Yes. You can create scenarios for any banking product — investment funds, insurance, credit products, foreign exchange. Define the client persona, risk profile, and specific compliance criteria to evaluate.

How do you handle the suitability training requirement?

We provide pre-built scenarios where AI clients have specific risk profiles (conservative, moderate, aggressive). Agents must correctly assess the profile and recommend appropriate products. The evaluation catches mismatches automatically.

Is this suitable for large banks with thousands of employees?

Yes. Database-per-tenant architecture ensures performance at scale. Role-based assignment lets you target specific training to specific teams (PLD to compliance, suitability to RMs, cyber to everyone).

Can employees train on mobile devices?

Yes. Roleplays is fully responsive. Branch employees can complete chat simulations on tablets or phones during downtime. Voice simulations work on any device with a microphone.

Ready to get started?

Schedule a demo customized for your industry. In 30 minutes, you'll see how Roleplays adapts to your scenarios.

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